Great property managers are hard to find. Let’s face it, it takes a particular type of person to get up and go to work all day, knowing they will likely receive a barrage of calls and emails from upset/angry tenants. Then they need to liaise with the tradespeople to fix the problems quickly and communicate the workflow to the Landlord client. So the person or team doing this crucial role must have certain traits.
Carry on reading to see our top traits for a great property manager and tips on what to ask when you meet them.
As the first point of contact for Landlords and Tenants, the Property Manager should prioritise the speed and quality of response. A good tenant with a good relationship with the Property Manager will often stay longer, saving the Landlord money in vacancy periods and transfer costs.
Whether by phone, email or text, your property manager should constantly communicate with tenants whenever a problem is resolved. This communication is equally vital when liaising with the contracting for works orders and agreeing on quotes, access, and warranties on completed works. In turn, this should be passed to the Landlord client.
Good property managers are organised and able to deal with multiple projects simultaneously. By being organised, they can protect the Landlords’ assets and improve the Tenants’ quiet enjoyment of the property.
Experience is gained over time, but quality training and support for Property Managers take their craft to another level.
Investing in training keeps Property Managers up to date with changing legislation and developments in the industry.
The costs of training should not be overlooked when considering the penalties for breaches of legislation can be. For example, the top-performing Managing Agents have over 12 hours of CPD per year, plus what they learn on the job.
Many issues occur on a seasonal basis. Think about leaking boilers in winter and broken air conditioning units in summer. Many buildings of certain types, ages and construction carry the same issues.
A great property manager is one step ahead of these issues and can plan for the unexpected. Until the unexpected happens, that is…
Having a good understanding of the local market conditions enables the Property Manager to give better advice to the Landlord’s clients regarding market rents, demand and tenant preferences over time. A great property manager will work closely with the sales and letting team in the office and offer assistance/advice when required.
Sound systems enable a great Property Manager to get more done and manage more properties better. Property Managers have the best CRM systems that assist with workflow, eliminate mistakes and keep communication constant.
We have listed a few common questions asked by new clients.
Depending on your needs as a landlord, you questions may differ.
Red have been managing property all over London since 2010. The property management team is headed by co-founder, Dean Worsfold.
Dean has a reputation for a strong work ethic, excellent communication skills and an eye for detail. Clients have access to our CRM platform so they can access statements, and reports, view works in progress and have a better understanding of their property in real-time.
Over a 20-year career in property, Dean has sold, let and managed property all over the South of England.
What many clients do not know, is that Dean is a portfolio landlord and property developer. His financial acumen and investment mindset combine well with the type of Landlord clients we represent.
If you are experienced or first-time, single or multiple, individual or corporate, domestic or overseas, or even an accidental Landlord; We’d love to hear from you and help you make the most of your property investment.
Trust our team of professionals and their years of experience to give you peace of mind.
Great property managers are hard to find. Let’s face it, it takes a particular type of person to get up and go to work all day, knowing they will likely receive a barrage of calls and emails from upset/angry tenants. Then they need to liaise with the tradespeople to fix the problems quickly and communicate […]
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