We don’t received many complaints but when we do, it’s taken seriously.
Follow these simple steps and we will do our best to help resolvee your complaint.
Step 1 – Call
Try to call and have a discussion with the person in the office. If you cannot contact the person, then speak to the office manager who will document your complaint and take you details for the relevant person to come back to you. Please note, this should be the same day but may take up to 72 hours, depending on when your call.
Step 2 – Writen Letter / Email
If you have not received a call or email response after 48 hours, please send an email to firstname.lastname@example.org or letter to The Director, Red Property Partnership, 501 Kingsland Road, London, E8 4AU. Please outline your complaint, remembering to note, dates, emails, calls, your complaint, and preferred outcome.
You will receive an acknowledgement of your email and we will prepare a response with 15 working days
Stage 3 – Review
If you are not satisfied with our reply to Step 2, then we suggest you take legal advice from a solicitor or the Citizen Advice Bureau.
You may decide to take a complaint to our governing bodies, The Property Ombudsman, NAEA or ARLA
Abuse to staff
We do not tolerate abusive behaviour towards our staff. Should we feel you are being abusive, we reserve the right to withdraw from any investigations.
If we feel the same complaint is being made by the same party, we may disregard this and inform you in writing.